How can we help?
Getting Started
(9)
How do I sign up for an ATAIX account?
What is the definition of cryptocurrency?
What is blockchain?
How much does ATAIX charge in trading fees?
Will I be taxed on my cryptocurrency gains?
How do I start trading on ATAIX?
How to increase the limit?
How to stay logged in in this browser?
What is the difference between Remain limit and Total balance?
Crypto Deposits and Withdrawals
(8)
What is ATAIX?
How to Withdraw Cryptocurrency?
How do I withdraw a coin with only an address?
What do the withdrawal statuses mean?
How long a withdrawal takes in order to get processed?
How do I deposit Bitcoin on ATAIX?
How do I deposit crypto on account of ATAIX?
How do I save withdrawal addresses for crypto?
Fiat Deposit and Withdrawals
(9)
How to deposit on your fiat wallet on ATAIX Eurasia with a card?
How do I withdraw/deposit EUR on personal account of ATAIX?
How do I withdraw/deposit EUR on entity account of ATAIX?
How do I withdraw/deposit USD on entity account of ATAIX?
How do I withdraw/deposit USD on personal account of ATAIX?
How do I withdraw/deposit RUB on entity account of ATAIX?
How do I withdraw/deposit RUB on personal account of ATAIX?
How do I withdraw/deposit KZT on your account of ATAIX?
How do I save withdrawal addresses for fiat?
Deposit limit
(6)
What is a deposit limit?
Under what circumstances is a deposit limit established?
Which currencies are included in the deposit limit calculation?
What happens if a fiat or crypto deposit exceeds the established limit?
How can I increase my deposit limit?
Are there any monthly limits on trading operations?
Trading
(4)
How do I buy a coin/token on ATAIX?
How do I sell a coin/token?
How do I use a promo code on ATAIX?
How do I make large volume trades?
Coins and Tokens
(3)
What is the definition of an Altcoin?
What is cryptocurrency mining?
What is a cryptocurrency wallet?
Transfer
(6)
What kind of currencies can I transfer?
Are there any fees to use OTC XXL Trading?
Are there any limits on how much I can transfer?
Do I need an ATAIX account to be able to transfer crypto?
Why do I need to enter an email address?
How can I reverse a transfer on ATAIX?
Legal and Security
(8)
What is 2 factor authentication?
What happens to 2FA if I lose my phone?
I forgot my password, how can I recover it?
What should I know to avoid scams and financial fraud?
Which countries are included in the list of countries whose “Proof of Residence” document is required for Russian users to complete identification?
I forgot my email address, how can I recover it?
How safe is ATAIX?
How to protect yourself from viruses?
Exchange
(6)
What are the reasons to exchange crypto?
Is ATAIX Exchange available worldwide?
Who is eligible to exchange cryptocurrencies?
Do I need an account in order to exchange a coin?
Are there any limits to the trade amounts?
Do you need to have an ATAIX wallet to exchange a coin?
Affiliate Program
(5)
What are the requirements to become an ATAIX Eurasia partner?
When will I get paid?
Are my earnings limited?
Where can I see all my affiliate commissions?
What partner tools do you provide?
Crypto Card
(4)
What is crypto card?
How do I order a crypto card?
How to top up your crypto card?
Where can I view transaction statistics?
Other Services and Inquiries
(2)
What if I have my problem isn’t addressed in the FAQ?
How does the referral program work?
Are there any monthly limits on trading operations?
No, there are no monthly limits on trading operations.
Still have questions?
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