Risk Warning

On accepting risks

Trading operations with ATAIX Eurasia Ltd. and use of our Services are at your own risk. The risk of loss when trading or owning crypto assets can be significant. Cryptocurrency price volatility is beyond the control of ATAIX Eurasia Ltd. Any profit or loss resulting from fluctuations in the value of the relevant cryptocurrency will be entirely at Your expense and risk. ATAIX Eurasia Ltd. is not responsible for any losses incurred by You as a result of your own decisions to buy or sell in relation to crypto-assets of any type.

Users acknowledge the following risks associated with the User's use of the Company's Website and Services:

  • The risk of loss when trading digital assets, electronic money, virtual or digital currencies or tokens such as bitcoin or other digital assets can be significant and losses can occur within a short period.
  • The price and liquidity of Digital Assets have been subject to significant fluctuations in the past and may be subject to significant volatility in the future.
  • Digital assets and other electronic money, virtual or digital currencies are not legal tender, are not backed by any government, and accounts and fund balances are not covered or protected by any insurance scheme or investor protection system.
  • Legislative and regulatory changes or actions at the national, regional, or international level may adversely affect the use, transfer, exchange, and value of Digital Assets and other electronic money, virtual or digital currencies.
  • Transactions with Digital Assets and other electronic money, virtual or digital currencies may be irreversible and, accordingly, Losses due to fraudulent or accidental transactions are not refundable.
  • Some transactions with Digital Assets and other electronic money, virtual or digital currencies are considered completed on the date the transaction is registered in the public register, even if it is different from the date or time when the Users initiate the transactions.
  • The value of Digital Assets and other electronic money, virtual or digital currencies depends on the constant willingness of market participants to exchange Fiat Currency for Digital Assets or other electronic money, virtual or digital currencies, which may lead to possible permanent and complete losses in the value of certain Digital Assets and other electronic money, virtual or digital currencies in the event of the disappearance of the market for these Digital Assets and other electronic money, virtual or digital currencies.
  • There is no guarantee that a person who accepts Digital Assets and other electronic money, virtual or digital currency as payment today will continue to do so in the future.
  • The origin of Digital Assets and other electronic money, virtual or digital currencies may lead to an increased risk of fraud, cyber-hacks or attacks, and may also mean that technological difficulties faced by the Company may prevent the access or use of Users' Digital Assets and other electronic money, virtual or digital currencies. Digital asset exchanges are high-value targets for sophisticated cyberattacks. A successful attack could result in the partial or total loss of digital assets held on the platform. Users should be aware that no system can be guaranteed to be fully secure against all forms of unauthorized access.
  • Any User Company Account and Wallet held on your behalf may not be sufficient to cover all losses suffered by Users.

Cybersecurity and Operational Risk

Digital asset exchanges are frequent targets of cyberattacks, including hacking, phishing, malware, and other forms of unauthorized access. Users should be aware of the following:

  • Despite the Company's implementation of security controls — including infrastructure segmentation, access controls, and continuous security monitoring — no system can be
  • guaranteed to be fully secure. A successful cyberattack on the platform could result in the partial or total loss of digital assets held in custody.
  • In the event of a security incident affecting client assets, the Company will notify the relevant regulatory authority in accordance with its legal obligations and take immediate
  • steps to contain and remediate the incident.
  • Digital assets held on the platform are not covered by any government deposit protection or investor compensation scheme. In the event of a loss caused by a security breach, full
  • recovery of assets is not guaranteed.
  • Users are strongly advised to enable all available account security features, including two-factor authentication, and to exercise caution regarding phishing attempts or
  • unauthorized communications purporting to be from the Company.
  • Clients wishing to raise concerns regarding a security incident may file a complaint with AFSA in accordance with the Complaint Procedure set out below.

On regulation

ATAIX Eurasia Ltd. is authorised under Licence No. AFSA-A-LA-2025-0022, dated 15 October 2025, issued by the Astana Financial Services Authority (AFSA), to carry out the following regulated activities:
(a) Operating a Digital Asset Trading Facility;
(b) Providing Custody;
(c) Dealing in Investments (Digital Assets) as Principal and as Agent.
● Phone: +7 (727) 356 11 70; +7 (701) 591 49 86
● Email: [email protected]; [email protected]
● Address: Z05H0C9, Republic of Kazakhstan, Astana, Nura district, 21, Kabanbay Batyr
Given that the firm offers services to Users in a regulatory environment, and that risk is inherent in innovation, there is a potential for loss of investment and other losses associated with the use of the service.

Complaint Procedure

Customers and individuals who are dissatisfied with the services or products offered by ATAIX Eurasia Ltd. or its employees may file a complaint with the Astana Financial Services Authority("AFSA"), the financial regulator of the Astana International Financial Centre. To file a complaint with AFSA, please contact:
● Phone: +7 (7172) 64 73 71
● Email: [email protected]
● Address: Z05T3D8, Republic of Kazakhstan, Astana, Mangilik El 55/17, Pavilion C3.2