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Frequently Asked Questions
Getting Started
(10)
What is ATAIX?
How do I sign up for an ATAIX account?
What is the definition of cryptocurrency?
What is blockchain?
How much does ATAIX charge in trading fees?
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Crypto Deposits and Withdrawals
(9)
How do I withdraw a coin with only an address?
What do the withdrawal statuses mean?
How long a withdrawal takes in order to get processed?
How do I deposit Bitcoin on ATAIX?
How do I withdraw Bitcoin on ATAIX?
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Fiat Deposit and Withdrawals
(11)
How to deposit on your fiat wallet on ATAIX Eurasia with a card?
How do I withdraw/deposit EUR on personal account of ATAIX?
How do I withdraw/deposit EUR on entity account of ATAIX?
How do I withdraw/deposit RMB on personal account of ATAIX?
How do I withdraw/deposit RMB on entity account of ATAIX?
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Coins and Tokens
(3)
What is the definition of an Altcoin?
What is cryptocurrency mining?
What is a cryptocurrency wallet?
Trading
(4)
How do I buy a coin/token on ATAIX?
How do I sell a coin/token?
How do I use a promo code on ATAIX?
How do I make large volume trades?
Transfer
(6)
What kind of currencies can I transfer?
Are there any fees to use OTC XXL Trading?
Are there any limits on how much I can transfer?
Do I need an ATAIX account to be able to transfer crypto?
Why do I need to enter an email address?
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Exchange
(6)
What are the reasons to exchange crypto?
Is ATAIX Exchange available worldwide?
Who is eligible to exchange cryptocurrencies?
Do I need an account in order to exchange a coin?
Are there any limits to the trade amounts?
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Legal and Security
(8)
What is 2 factor authentication?
What happens to 2FA if I lose my phone?
I forgot my password, how can I recover it?
What should I know to avoid scams and financial fraud?
Which countries are included in the list of countries whose “Proof of Residence” document is required for Russian users to complete identification?
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Other Services and Inquiries
(2)
What if I have my problem isn’t addressed in the FAQ?
How does the referral program work?
Affiliate Program
(5)
What are the requirements to become an ATAIX Eurasia partner?
When will I get paid?
Are my earnings limited?
Where can I see all my affiliate commissions?
What partner tools do you provide?